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Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Delivery:
  • Standard delivery - We offer free ground shipping above orders €25+ to EU . All items will be shipped using by post or courier DPD, except for shipments to P.O. boxes. We currently do not ship to P.O Boxes.
  • Shipping depends on the weight of products from €5.95 (0,05 kg) by mail to €14.50 (2kg).
  • Posting by mail is always longer than by courier. We are asking for a longer waiting time for the mail, which may reach you within 5-7 business days.
  • Express (by a courier service: DPD) - Add €14.50 for Shipping and Handling Charges.
  • Delivery within 3-4 business days for orders placed by 2 P.M. EST Monday-Friday.
  • The time periods indicated above will be longer for more remote regions.
PAYMENT METHODS

ONYX accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Onyx features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.
    Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS

  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
  • To complete your return, we require a receipt or proof of purchase
  • Please do not send your purchase back to the manufacturer.
  • There are certain situations where only partial refunds are granted (if applicable)
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery
  • This Privacy Policy applies to the processing of Personal Information collected in connection with the website www.onyxtan.co.uk as well as all related websites, such as our community site and newsletter.

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