Shipping information

Shipping information

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS

  • Delivery:
  • In Germany, shipping is free - for products that are available on a website.
  • For other countries, we offer free shipping for orders over €75.
  • All items will be shipped using DPD or another available delivery service, except for shipments to P.O. boxes. We do not ship to P.O Boxes currently
  • Standard (via: DPD) € 12.50 for shipping and handling fees for orders less than €75.
  • Delivery within 2-4 working days for orders made before 2 P.M. EST.
  • For further regions delivery times may differ.

PAYMENT METHODS

ONYX accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Onyx features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.
    Your account will be charged once the order is completed. To register for a PayPal account, visit the website com.

EXCHANGES, RETURNS AND REFUNDS

  • Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
  • To complete your return, we require a receipt or proof of purchase
  • Please do not send your purchase back to the manufacturer.
  • There are certain situations where only partial refunds are granted (if applicable)
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery

 

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