Should you require information or help, please contact us by email or by phone and we will be happy to assist you.
SHIPPING TIMES AND COSTS
- Standard delivery - We offer free ground shipping above orders €25+ to EU . All items will be shipped using by post or courier DPD, except for shipments to P.O. boxes. We currently do not ship to P.O Boxes.
- Shipping depends on the weight of products from €5.95 (0,05 kg) by mail to €14.95 (2kg).
- Posting by mail is always longer than by courier. We are asking for a longer waiting time for the mail, which may reach you within 5-7 business days.
- Express (by a courier service: DPD, GLS) - Add €12.50 for Shipping and Handling Charges.
- Delivery within 3-4 business days for orders placed by 2 P.M. EST Monday-Friday.
- The time periods indicated above will be longer for more remote regions.
ONYX accepts the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
- Onyx features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS